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WASHINGTON — In the months and early years after 9/11, FBI agents began showing up at Microsoft Corp. more frequently than before, armed with court orders demanding information on customers.
Q: I use Microsoft Security Essentials as my “seatbelt” for protection, plus I am as careful as possible. Is this enough or should I get Trend Micro. Not both, right? — Jonathan
Q: Curious what y'all thought about the (Google) Chromebook or if you could point me to a post if you've already covered it. - Cathy
Microsoft has announced the launch date for the new Windows 8 as the last week in October. Big deal, huh?
Q: Had a phone call this morning (caller id was 510-943-3040) telling me that there are problems with my computer and asking me to turn it on and hook up to the Internet. When I asked for proper authentication, he stated that he was a certified Microsoft technician. I told him I had extensive experience with computers and the line went dead. What’s up? — Roman
By now, the majority of New Year's resolutions have fallen by the wayside and if remembered at all, they are recalled in sentences like, "What was I thinking? Every time I organize my office, I cannot find anything for weeks!" So how about a few things that are easy to do and will make a difference in your computer life?
Q: I was told that when a fake warning pops up on my screen that if I click on the X to close it, I will get infected. Is this true? - Tony
Q: With Windows computers being so cheap these days, how do I know when it's better to repair or replace my computer when I have a problem? - Glenda
Karl Rove was the only Bush administration staffer who had it on Air Force One on Sept. 11, 2001. Barack Obama famously resisted giving up his after being elected president in 2008. And the paparazzi captured Sarah Jessica Parker's twins chewing on hers.
On occasion I believe it is helpful and fun to take a look at some of the questions we hear everyday from our loyal readers and customers. As I have mentioned many times, if you are having a certain computer issue chances are someone else has had it in the past, is currently experiencing the issue or is going to get it, so reviewing these e-mails and phone calls is a good way of helping everyone.
A longtime client e-mailed me to ask if I recommended having a certain program run on a scheduled basis. The program happened to be a registry cleaner that she was considering purchasing. A few days later I received an e-mail from a reader asking virtually the same thing. The programs were the same so it sounds like a marketing ploy. This got me thinking about how long it had been since I had written a column on which programs I feel are beneficial for your computer maintenance and which ones may cause more harm than good. Please keep in mind that every PC tech has their own areas of expertise, so their advice may differ from mine.
Q: My Hotmail account has been hijacked and someone is sending fake messages to my friends that I am stuck in London and need money. What can I do? — Jim
Ken Colburn: Q. What makes Windows 7 better than Vista or XP? - Jacob
Ken Colburn: The need for good protection software against the thousands of malicious software attacks is critical, especially since the cleverness of the attacks is on the rise.
Q: I recently bought a new laptop from (a name brand company) and when I received it, I was shocked to see how many trial software programs were installed on it. Why are they doing this?
BOSTON - In an effort to boost the level of data security on portable computers, cell phones and other gadgets, IBM Corp. is unveiling a method for injecting encryption capabilities into the heart of the machines' circuitry.
SAN FRANCISCO - Google Inc. is rebuffing the Bush administration's demand for a peek at what millions of people have been looking up on the Internet's leading search engine - a request that underscores the potential for online databases to become tools for government surveillance.
March 14, 2005
July 19, 2004
Q. Help! I think my son managed to get a CD stuck in the CD drive. When I try to open it, I can hear the drive making noise, but the sliding tray doesn't move. I was poking around my computer trying to fix it and discovered that in "My Computer," if I click Drive Information, I get a message that says, "D:\ The Directory name is invalid," but I know the CD drive has always been the D drive. Any idea what's going on?
SEATTLE - Microsoft Corp. has been tarred as an illegal monopoly and a copycat. Its flagship Windows operating system gets knocked for its security holes and user-unfriendly quirks.
LOS ANGELES - Bill Gates offered a peek Monday at the next incarnation of Microsoft Windows, promising it will offer computer users robust security and let them more easily search for files spread across varying programs.
REDWOOD CITY Calif. - Video games are no longer simply about getting the highest score or disgracing an opponent. They’re also about immersing yourself in makebelieve worlds you help fashion.