Q: I received a call today from a male who identified himself as Andrew Allison with Microsoft Security. He told me that “my NT wires” were installed incorrectly and were causing errors across the internet and that he could talk me through the steps needed to correct the problem. Trying to find a way to report this to Microsoft... — Dennis

Q: Is a VPN the safest way to use an unsecured (public) Wi-Fi connection? Are there other ways to stay safe? Are there any free VPNs out there for personal use? — Kevin

I am trying to find a way to legally copy DVDs we own to an external hard drive for storage connected to my laptop. When we take long road trips it would be nice to not have to haul all our movies along. — Bill

Q: Where can I take my old computers and cell phones to be recycled properly? - Suzanne

A: I have an old computer with (Windows) XP that is running very slow (I think it has a virus). I would like to get a new computer and transfer things to the new computer but I’m afraid it will transfer the virus. What should I do? -- Maureen

Microsoft is making the claim that you can’t trust Google anymore because they only show search results for those that are willing to pay. Is this true?

Q: Are extended warranties on computers worth buying? — Tim

Q: How do I know if I downloaded the (Facebook Photo Sync) app (by accident)? - Donna

Q: With all of the “special deals” being offered during the holiday shopping season, is it safe to buy electronics that have been refurbished? - Melody

Q: I have thousands of songs in my iTunes at home that I would like to listen to at work and I don’t want to pay Apple to use iTunes Match. Any other suggestions? — Nicholas

Q: I find that unless I vocally tell people to look in their spam box for my messages they usually DO NOT get them as they are fazed out of regular mail. How can this be rectified? — Donna

Q: I have thousands of songs in my iTunes at home that I would like to listen to at work and I don’t want to pay Apple to use iTunes Match. Any other suggestions? - Nicholas

Q: I love the new panoramic photos I can take with my iPhone, but when I share them on Facebook, they are too small. Help! — Sandy

Q: I travel a lot and work with a lot of PDF files. Can you recommend a PDF editing app for my iPad? — Lee

Q: I trust you guys, so I have to ask: Is it true that your private Facebook inbox messages are now visible for all to see, from 2010 and earlier? I keep seeing people posting this on Facebook. — Robyn

Q: I upgraded my iPhone 4S to iOS 6 and heard about all the problems with the new Maps app that Apple switched to; is there a way to get Google Maps back on my phone or something else that’s more reliable? — Samuel

Q: I trust you guys, so I have to ask: Is it true that your private Facebook inbox messages are now visible for all to see, from 2010 and earlier? I keep seeing people posting this on Facebook. - Robyn

Q: In the past, you guys talked about a program that allowed you to record Internet radio and YouTube videos pretty easily. What was the name of the program again? — Stephen

A spotlight shines on youth sports — especially high school football — in Arizona this year with the new requirement for concussion education and a mandated medical clearance before returning to the sport after a concussion.

Q: I upgraded my iPhone 4S to iOS 6 and heard about all the problems with the new Maps app that Apple switched to; is there a way to get Google Maps back on my phone or something else that’s more reliable? — Samuel

Q: In the past, you guys talked about a program that allowed you to record Internet radio and YouTube videos pretty easily. What was the name of the program again? - Stephen

Q: I heard you guys talking on your radio show about some tool that used red, green and yellow dots to alert you of dangerous websites when you are searching. I was in my car and couldn’t write it down, so could you tell me what it was called? - Gina

Q: I just received a call from someone asking me to click the Windows button + R. The caller says he's from the computer maintenance department of Microsoft Windows and they are doing a routine check. He left a phone number and his name and asked that I call back. I'm figuring he was up to no good, so I didn’t comply. -- Cindy

Q: After hearing about the reporter who had his entire laptop wiped by hackers, I’m wondering about the best way to back up all my photos to the Internet. What Internet photo storing sites do you recommend? — Greg