Q: I received a call today from a male who identified himself as Andrew Allison with Microsoft Security. He told me that “my NT wires” were installed incorrectly and were causing errors across the internet and that he could talk me through the steps needed to correct the problem. Trying to find a way to report this to Microsoft... — Dennis

Q: My son’s laptop was stolen from his college dorm during a party and he had the Find My Mac system setup on it, so he was able to track it to an apartment complex nearby. The problem is that the police said that they need more information to go on as they can’t just start knocking on all the apartment doors. What else can we do? — B

Q: I would like to print from my Gmail account on my iPhone or iPad to my printer, but it doesn’t come up in Apple’s print option on either (device). Any suggestions? — Daryl

Q: I saw your video on how to turn off in-app purchases (http://youtu.be/9P4wFB6d7gM), but what if I want to allow my son to buy age appropriate items on his iPod touch but limit how much he can spend? — Daniel

Q: Is a VPN the safest way to use an unsecured (public) Wi-Fi connection? Are there other ways to stay safe? Are there any free VPNs out there for personal use? — Kevin

I am trying to find a way to legally copy DVDs we own to an external hard drive for storage connected to my laptop. When we take long road trips it would be nice to not have to haul all our movies along. — Bill

Q: I use Microsoft Security Essentials as my “seatbelt” for protection, plus I am as careful as possible. Is this enough or should I get Trend Micro. Not both, right? — Jonathan

Q: Is there an easy way to see if I have a hidden keylogger on my Windows 7 computer before I start doing my taxes? — Don

Q: I’ve heard rumors that there are viruses that can take over your computer and demand a ransom to allow you back in. Can this really happen? — Kris

Q: Where can I take my old computers and cell phones to be recycled properly? - Suzanne