Letter: Buying an airline ticket should be less painful than a root canal - East Valley Tribune: Letters To The Editor

Letter: Buying an airline ticket should be less painful than a root canal

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Posted: Tuesday, April 16, 2013 8:47 am | Updated: 7:37 pm, Wed Apr 17, 2013.

Let’s say it’s a Tuesday and you need to be in Idaho next Thursday. Allegiant Air’s website states that only three tickets remain and the Phoenix/Mesa Gateway Airport terminal sells tickets ONLY on Sunday and Monday from 6 p.m. to 9 p.m.

You’d like to avoid the online ordering charge but don’t want to risk not getting the ticket — what to do?? Luckily, the website also states that tickets can be purchased for one hour after any flight departure at selected airports. “Great!” — are there any flights out today — check the website! “Sorry, you must have a destination to get a flight time” it states.

“What?”

I know. Call them. “Thank you for calling Allegiant Air — someone will be right with you.” Twenty minutes later: “Sorry for the delay — we really do appreciate your business — someone will be right with you.”

Go to the airport ticket counter: “Miss, I’d like to buy a ticket to Idaho for next Thursday”.

“I’m sorry sir — we don’t sell advance tickets here.”

“But the website says...”

“Not here sir — next.”

“I want to speak to a supervisor.”

“I am the supervisor sir”.

“Get me a manager please.”

“I’m the acting manager today sir — NEXT!”

“Really ... do you also pilot the plane today as well?”

“SECURITY!”

I know that Allegiant Air is a low cost airline but getting a ticket should be less painful than a root canal. Perhaps a more appropriate name would be: “Desparation Air!”

Mike Purcells

Mesa

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