Letter: Special Olympic hotel treatment apalling - East Valley Tribune: Letters To The Editor

Letter: Special Olympic hotel treatment apalling

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Posted: Wednesday, April 9, 2014 12:25 pm

I am typing this letter as both a parent & chaperone for Special Olympic Athletes. We stayed at the Radisson Hotel at 7475 Chandler Blvd in Chandler on March 27-28 during the SO Basketball & Cheer tourney. I was saddened and appalled by the segregation we received. There were 5 groups of SO athletes staying at the hotel consisting of 15-20 kids, chaperones and coaches per group. I’m not positive, but I think the number of our Special Olympic athletes far outweighed the number of other guests at the hotel for the weekend.

Upon check-in we were told that breakfast was from 6-10 a.m.

Friday morning we went downstairs and got in line for the awesome-looking breakfast buffet consisting of several kinds of fruit, 4 kinds of dry cereal, 4 carafes of milk, 3 types of bread to make as toast, pancakes with 2 kinds of syrup, bacon, sausage, scrambled eggs, corned beef hash and 4 different kinds of juices to choose from. At that time we were asked for our vouchers. When I handed them to the server she looked at them & told me that we were being served in another room and that this buffet was for the “other” guests & directed me & my two athletes around the corner to a room where our breakfast buffet was at.

Our buffet layout was one-third the size and had only a two choices of dry cereal, an empty carafe of milk, one kind of fruit, bacon container, scrambled eggs & pancakes with one kind of syrup. The bacon dish was empty with just crumbs, the syrup container was empty. I asked the server in the room if they were bringing out more bacon, and that the milk and syrup was empty and wanted to know if they were bringing out more. She said, “I don’t know let me check with my manager.” This was at about 7:40 a.m. A few minutes later they brought out and replenished the empty containers and a different lady (I guess the manager) asked me if everyone had come down to eat. I informed her that there were still most of our group that hadn’t been down yet but wasn’t sure about the other groups that were there. She told me they were closing this buffet down at 8 (in about 15 minutes) to which I replied “Oh, I guess they can go to the other buffet?” She told me that was for the “other guests” and then said something that both shocked me & angered me. “I don’t know how you put up with these people. I just don’t have the patience for these kinds of people.”

In closing, I think that our complaints were heard, because the following morning our athletes were treated much better and allowed access to the buffet for all the guests. Overall, I was very disappointed & saddened at the treatment. I don’t know who made the decision to segregate us, but it was bad form!

Respectfully yours,

Donald W Coen

Fort Mohave, Arizona

I am typing this letter as both a parent & chaperone for Special Olympic Athletes. We stayed at the Radisson Hotel at 7475 Chandler Blvd in Chandler on March 27-28 during the SO Basketball & Cheer tourney. I was saddened and appalled by the segregation we received. There were 5 groups of SO athletes staying at the hotel consisting of 15-20 kids, chaperones and coaches per group. I’m not positive, but I think the number of our Special Olympic athletes far outweighed the number of other guests at the hotel for the weekend.

Upon check-in we were told that breakfast was from 6-10 a.m.

Friday morning we went downstairs and got in line for the awesome-looking breakfast buffet consisting of several kinds of fruit, 4 kinds of dry cereal, 4 carafes of milk, 3 types of bread to make as toast, pancakes with 2 kinds of syrup, bacon, sausage, scrambled eggs, corned beef hash and 4 different kinds of juices to choose from. At that time we were asked for our vouchers. When I handed them to the server she looked at them & told me that we were being served in another room and that this buffet was for the “other” guests & directed me & my two athletes around the corner to a room where our breakfast buffet was at.

Our buffet layout was one-third the size and had only a two choices of dry cereal, an empty carafe of milk, one kind of fruit, bacon container, scrambled eggs & pancakes with one kind of syrup. The bacon dish was empty with just crumbs, the syrup container was empty. I asked the server in the room if they were bringing out more bacon, and that the milk and syrup was empty and wanted to know if they were bringing out more. She said, “I don’t know let me check with my manager.” This was at about 7:40 a.m. A few minutes later they brought out and replenished the empty containers and a different lady (I guess the manager) asked me if everyone had come down to eat. I informed her that there were still most of our group that hadn’t been down yet but wasn’t sure about the other groups that were there. She told me they were closing this buffet down at 8 (in about 15 minutes) to which I replied “Oh, I guess they can go to the other buffet?” She told me that was for the “other guests” and then said something that both shocked me & angered me. “I don’t know how you put up with these people. I just don’t have the patience for these kinds of people.”

In closing, I think that our complaints were heard, because the following morning our athletes were treated much better and allowed access to the buffet for all the guests. Overall, I was very disappointed & saddened at the treatment. I don’t know who made the decision to segregate us, but it was bad form!

Respectfully yours,

Donald W Coen

Fort Mohave, Arizona

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