Customer service Call Center AT&T

“This new call center offers a fantastic work environment equipped with the latest tools designed to allow our people to focus on customers,”

AT&T says it has created 500 jobs at a new, state-of-the-art customer call center in Mesa.

The 97,000-square-foot, $7.2 million facility is located within AT&T’s corporate campus at 1355 W. University Drive.

“We’re proud that AT&T continues to grow and invest in Mesa,” said Mesa Mayor John Giles. “This new facility is a great endorsement of Mesa’s thriving economy and business-friendly environment.”

The Mesa call center will support customers with multiple AT&T products and services.

“It offers the latest technology and a fun, modern interior design with an Arizona theme,” a company spokesman said, adding that its Mesa campus also includes an auditorium, fitness center, recreational space and new outdoor landscaping.

“This new call center offers a fantastic work environment equipped with the latest tools designed to allow our people to focus on customers,” said Jamie Barton, AT&T executive vice president of sales and service centers. 

“The talent we’ve found in Mesa will help ensure customers receive the high level of service they expect,” he added.

“Our employees are our number one asset when it comes to serving our customers well. It’s critical to invest in our team to enhance their work life and develop them professionally, so we’ve created a variety of programs for employees at this center and others in the U.S.,” he said.

Its “Living Your Best Life” is an initiative designed for personal and professional growth, focused on financial, emotional, career and physical fitness.

 This year, center employees have had the opportunity to learn more about tax tips, stress management, developing a professional presence and look and other matters through training and discussions.

 Other employee benefits include a focused effort for job promotions in the centers, attendance flexibility and on-site security and escorts, especially during evening hours.

“The investment AT&T has made in this location proves that Mesa is a destination for companies to put down roots and grow their business,” said District 3 Councilmember Francisco Heredia.

 “This center is bringing a significant amount of jobs to the city and District 3, which is a big win for our community,” he said.

The company concluded its ribbon cutting with a food-packing event for United Food Bank. AT&T has donated over $300,000 to local nonprofit organizations for food outreach programs.

“We believe in the importance of investing our time and resources to help the communities where our employees live and work,” said Toni Morales Broberg, president of AT&T Arizona. 

“This call center and Believe Phoenix mark the beginning of a new chapter of our commitment to the Valley.”

AT&T has more than 1,700 employees in Arizona.

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