Payroll problems continue to plague ASU - East Valley Tribune: News

Payroll problems continue to plague ASU

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Posted: Thursday, August 2, 2007 8:09 pm | Updated: 6:37 pm, Fri Oct 7, 2011.

Jay Reinke thought he was one of the lucky employees at Arizona State University.

The maintenance worker received his normal paycheck earlier this month when hundreds of other ASU employees were shorted wages because of a glitch in the university’s new time-management and payroll software.

But when Reinke opened his paycheck on Tuesday, “big fat zeroes” were staring back at him, he said.

This week marked the end of the second pay period handled through the new software program, PeopleSoft Human Capital Management, which replaced ASU’s previous payroll system on July 2.

ASU officials said the glitch affected about 5 percent of employees the first period and that significantly fewer people were missing funds the second time. But a dozen employees working on ASU’s Tempe Campus who were interviewed by the Tribune said there are still plenty of people talking about problems. They declined to allow their names to be published because of fear of retaliation.

Since the new payroll program’s debut at ASU, many workers in several departments, including campus police, have reported missing funds — some with half-pay or nothing at all.

After the first pay period, employees were told that the problem would be sorted out. But many workers said it has only gotten worse.

The glitch has also left some scrambling to pay their bills, forcing them to take out loans to cover expenses.

The Arizona State Credit Union is offering loans to employees affected by the glitch. Reinke took out one, but he feels cheated. He has to pay 4.99 percent interest on a loan for a mistake caused by ASU.

ASU’s human resources department has set up a Web page, http://hcm.asu.edu, for people experiencing problems with their paychecks and a phone hot line: 480) 965-8700.

There are also rumblings among employees who are indicating that there may be a walk out on Aug. 20, the first day of classes.

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