Four Seasons resort undergoing $14M major makeover - East Valley Tribune: Business

Four Seasons resort undergoing $14M major makeover

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Posted: Thursday, July 12, 2007 6:45 am | Updated: 6:19 pm, Fri Oct 7, 2011.

The already AAA five-diamond rated Four Seasons Resort Scottsdale is getting a $14 million spruce up.

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The property tucked into the foothills of the McDowell Mountains, at 10600 E. Crescent Moon Drive, has walled off part of the lobby to get the makeover started. It is expected to be completed by the yearend, said Tom Kelly, general manager.

Almost every aspect of the 210-room hotel from casitas to the steakhouse will get a redo, Kelly said. Only the spa and two other restaurants will remain mostly untouched.

Along with all new furnishings, the guest rooms and suites will get Wi-fi, flat-screen TVs, MP3 player docking stations and electronic mini-bars.

In the suites, carpeting and tile floors will be replaced by wood, and the mirrors will hide TVs that are only visible when switched on, Kelly said.

The lobby will get new furniture, an expanded bar and more glass to provide better views of the desert mountain scenery.

The fireplace at the four-diamond Acacia restaurant will be made-over into a glass-walled fire pit, and the elegant eatery will get all new décor from tables and chairs to wood floors. Even the staff will get fitted with stylish new uniforms, Kelly said. The restaurant also is adding a food- and wine-tasting room for private parties, he said.

The eight-year-old Four Seasons still gets top marks from travel raters, but it was ready for a face-lift, Kelly said. “We have always been competitive, but this resort is going to be very special when this is done,” he said. “We are very excited about it.”

It’s important for a top-tier hotel to renovate before anybody notices it needs a renovation, said Rachel Sacco, president of the Scottsdale Convention & Visitors Bureau.

“When you are of that caliber, you have to keep amenities fresh. That’s what Four Seasons guests expect. And that‘s why it remains a five-diamond property,” Sacco said.

While guests might not notice that everything is new and different at a posh property, they would definitely notice if it was old and shabby, she said. And that could reflect poorly on the whole destination, she said.

“If one of our high-end resorts started getting negative comments, it would be devastating,” Sacco said. “They have to be preventative and proactive.”

Four Seasons Scottsdale Resort is the only Valley property to win a slot on Travel + Leisure’s list of “Top 100 Hotels in Continental United States and Canada,” which was released Wednesday. The far north Scottsdale resort earned a score of 86.3 out of 100 possible points from readers of the upscale travel magazine. That gave it a 36th place finish. The top U.S. property was Tu Tu’ Tun Lodge in Gold Beach, Ore., which rated 92.1.

The best hotel in the world, the magazine contends, is Oberoi Udaivilas in Udaipur, India.

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