Farnsworth Homes in Mesa tops in satisfaction survey - East Valley Tribune: Business

Farnsworth Homes in Mesa tops in satisfaction survey

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Posted: Thursday, September 21, 2006 6:13 am | Updated: 3:24 pm, Fri Oct 7, 2011.

For the third consecutive year, Farnsworth Homes in Mesa ranked highest in a 2006 homebuilder satisfaction survey compiled by J.D. Power and Associates.

Farnsworth was followed by Michigan-based Pulte Homes and its active-adult brand, Del Webb. Tempebased T.W. Lewis placed fourth.

The Tribune incorrectly reported the rankings on B1 in Wednesday’s Business section.

The study, now in its 10th year, includes satisfaction ratings of builders in 34 of the largest U.S. home building markets. The survey showed Farnsworth scored high in builder’s warranty and customer service, home readiness, quality of workmanship and material, physical design elements, recreational facilities and location. The average customer satisfaction index score in Phoenix is 107, or 5 points below the 34-market average of 112.

The Valley’s drop of of 7 points from 2005 was the highest of the markets surveyed except for the Seattle-Tacoma area in Washington and Portland, Ore. Meritage, the only publicly traded homebuilder with headquarters in the East Valley, had a satisfaction score of 91, or 16 points lower than the market’s average.

The survey also shows that the number of construction problems experienced by new home buyers is on the rise. The typical buyer experiences an average of 14 problems with a home, a 7 percent increase from 2005. In the Valley, buyers experience an average of 17 problems. More than 90 percent of customers report experiencing at least one construction problem, J.D. Power said.

The most frequently occurring construction problems in the Valley involve kitchen cabinet quality and finish, landscaping and exterior paint, the survey said. To be included in the study, builders must have closed 150 or more homes in the market in 2005. The new homes are in Maricopa and Pinal counties.

The study is based on responses from 60,927 buyers of newly built single-family homes who provided feedback after living in their homes from four to 18 months, on average. There were 6,102 respondents in the Phoenix market.

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