Qwest plans to cut 360 jobs at downtown Phoenix center - East Valley Tribune: Business

Qwest plans to cut 360 jobs at downtown Phoenix center

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Posted: Thursday, September 14, 2006 7:05 am | Updated: 2:02 pm, Fri Oct 7, 2011.

Qwest Communications International said Wednesday it will eliminate 360 customer service, collections and sales jobs at a downtown Phoenix call center.

“We’re consolidating the work in the Phoenix sales and service and credit and collections centers effective Dec. 13,” said Jeff Mirasola, company spokesman.

Workers were given their 90-day notice Wednesday.

“We’re always working to ensure that resources and our costs are aligned to achieve our company objectives, which are excellent customer service, revenue growth and efficient operations,” Mirasola said.

The center is the company’s main building at 20 E. Thomas Road.

Mirasola said the cuts would not affect service to customers.

“This work will be sent out to one of the other centers we have,” he said, including in Salt Lake City, Seattle and St. Paul, Minn.

Qwest has about 20 other call centers similar to the one in Phoenix, Mirasola said.

Employees were told their options are relocation, applying for other jobs within Qwest or taking a separation package. The cuts will take effect for sales and service employees Dec. 13. For the collections and credit employees, three phases of layoffs begin Dec. 13 and end in February.

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