Career Profile: Barista brews chance for promotion - East Valley Tribune: Business

Career Profile: Barista brews chance for promotion

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Posted: Friday, March 17, 2006 11:05 pm | Updated: 2:07 pm, Fri Oct 7, 2011.

Title: Assistant manager and barista, Starbucks at Power and McDowell roads, Mesa; Education: Senior at Arizona State University, studying art education

How did you get your job?

Jensen started at Starbucks in March 2004 after hearing about the job through a friend. “I heard about it, got signed up for the group interview and went through with it.”

What’s your day like?

“I either work at the bar making drinks, work at the front talking to customers or, since I just became an assistant manager, I’m busy prepping items for the day and arranging programs to help the work flow better.”

What do you like best?

“At Starbucks, the environment is different than at other jobs. We call our employees partners instead of employees and that sums up the feel of the work ethic. It’s very interactive. I’m close with everyone I work with and the customer service is at a different level. I can be a normal, real person. We have the best customers I feel.” One of the major selling points for Jensen was that he could have health benefits. “I’m a student and I wasn’t living at home. Since I wasn’t under my parents’ plan, I needed health, vision and dental. Starbucks offers it for just 20 hours a week.”

What skills or education are required?

Baristas receive on-the-job training and there are opportunities to advance, Jensen said.

Any advice for job seekers?

“Come to the interview being honest and real.”

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