IRS service for taxpayers available on the Internet - East Valley Tribune: Business

IRS service for taxpayers available on the Internet

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Posted: Wednesday, May 19, 2004 12:09 am | Updated: 5:58 pm, Thu Oct 6, 2011.

Taxpayers who hit a roadblock while communicating with the Internal Revenue Service can now bring their problems to the forefront via Internet.

Those who encounter systemic tax problems can use the Internet to bring them to the attention of the IRS Taxpayer Advocate Service. The service is an independent organization within the IRS that helps taxpayers resolve problems and recommends changes that will prevent problems.

“Individuals who have identified systemic issues that affect taxpayers on an ongoing basis will find it both easier and faster to use this new system,” said Nina Olson, the national taxpayer advocate. “This will improve our ability to be responsive to taxpayers and speed the process of addressing their ongoing concerns.”

Those wishing to bring issues to the advocate service can go to and click on “What is Systemic Advocacy.” Taxpayers without Internet access can obtain a submission form, Form 14411, by calling (800) 829-3676.

Advocacy projects will be initiated on problems that affect multiple taxpayers and relate to IRS systems, policies and procedures.

“Sometimes an individual has a problem or situation where they've responded to a notice, a letter that the IRS has sent out, or they've called back and talked to the person indicated or to the general toll-free line, and the issue isn't resolved,” said Bill Brunson, IRS spokesman in Phoenix.

“That could indicate that there is another problem with the system that we as an organization are unaware of, but the taxpayer is experiencing problems. The taxpayer can bring it to our attention and we can fix it.”

Unlike taxpayer-specific cases, systemic issues affect segments of the taxpayer population locally, regionally or nationally.

The issues require study and analysis, and may require administrative or legislative solutions. The advocacy projects are designed to:

• Protect taxpayer rights.

• Ease or prevent taxpayer burden.

• Ensure equitable treatment of taxpayers.

• Provide essential services to taxpayers.

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