Mesa launches online-payment incentive program - East Valley Tribune: Mesa

Mesa launches online-payment incentive program

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Posted: Monday, June 2, 2014 3:00 pm

The city of Mesa has started a new incentive program for residents to pay their bills online in order to reduce bill productions costs, save the environment and reduce payment processing costs.

The eBill/ePay Incentive Program entails electronic bill notification (eBill) and SurePay Bank Draft automatic payments (ePay). Residential or commercial accounts that enroll in the program through Dec. 31 are eligible for a singular $20 credit, which is applied automatically to the account.

Public Information Officer Kevin Christopher said residents must be enrolled in the program for 12 consecutive months to be considered eligible for the credit.

“This is the first time we’ve offered the incentive,” he said, “a lot of cities have the SurePay program. It helps save the environment and cuts back on paper.”

An April City Council report states the city annually pays $775,000 to produce and mail bills — a cost that is expecting to rise as postal prices increase. The program also eliminates the use of credit cards to pay utility bills. The city report estimates Mesa will spend approximately $2 million on credit card fees during the 2014 fiscal year as a result of utility bill payments.

The incentive is only available to people new to the eBill and ePay programs. Residents enrolled in one program but not the other are considered eligible for the incentive if they enroll in both. People currently registered for eBill and ePay are not qualified to receive the $20 incentive as it is designed for new participants.

Residents are able to enroll online through the city’s website. The program will start for residents 30 days after enrolling online and residents will automatically be added to the incentive program.

Incentive cancellation will result if the enrolled resident moves, reverts to paper billing, cancels ePay or pays the monthly bill using means other than ePay. Residents will be notified if the incentive is cancelled.

Additional information is available by visiting

• Sam Gauvain is a junior at ASU’s Walter Cronkite School of Journalism and Mass Communication. She is an intern with the Tribune this semester. Reach her at

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