MVD speeds lost license process - East Valley Tribune: East Valley Local News

MVD speeds lost license process

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Posted: Sunday, December 2, 2007 4:03 am | Updated: 7:47 pm, Fri Oct 7, 2011.

It’s bad enough when you lose your driver’s license. But imagine flying to, say, Boston, for a lengthy stay and losing your license a couple of days before you’re set to fly back. No ID, no flight. Right?

The state’s Motor Vehicle Division heard from a lot of people in that quandary and came up with a way to get an ID shipped fast.

It now lets drivers order a duplicate license online and have it sent express delivery.

The license should get to you in a day. You’ll spend $4 for the replacement and $17 on the express service.

“If you need to get home, it’s probably the smartest 20 bucks you ever spent,” MVD spokeswoman Cydney DeModica said.

MVD started the service in August with no publicity so it could fix any glitches in the new system. By last month, nearly 1,400 drivers ordered the express delivery.

The agency is spreading the word now to travelers. But DeModica figures even lots of drivers in town will get a replacement via the express service, should they lose their license and want a replacement right away.

“It’ll be interesting to watch this and see if the numbers stabilize or see if there’s an increasing demand,” DeModica said.

Every other type of online service at MVD has grown rapidly. MVD launched its site — www.serivcearizona.com — 10 years ago and has logged 26 million transactions in that time.

The agency credits the site with saving countless drivers from the most dreaded of life’s experiences, the line at MVD.

Waiting times reached 44 minutes in 2002, when a budget crunch prevented the state from hiring enough workers.

The average wait is now 12.5 minutes despite relentless population growth in Arizona.

The state had 3.4 million registered vehicles when the site launched in 1997. That’s shot to 6.7 million vehicles today.

The drop in wait times was impressive considering the MVD hasn’t added new employees in a decade despite all of the new customers.

“We couldn’t have done that had we not had online services, too,” DeModica said.

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